Last Sunday I was at ABC Achrafieh mall to have my usual manicure (Nail Spa) and on my way from the parking I bumped into a Kielh's stand. I just could no believe it, Kiehl's in Lebanon...a dream come true!
I discovered this American brand when I was still living in Paris. I think they really stand out compared to other brands, whether it is about their products, their vision and even their sales approach and customers service (which is amazing by the way!). If you don't know the brand, I would say that it is a mix between L'Occitane for the natural experience, Clinique for the medical approach to cosmetic and Lush for the kindness and customer care.
The perfect cosmetic shop!
Kielh's focuses a lot on their ingredients. While many others brand hide the composition of their products in tiny little characters, Kielh's displays them to be as visible as possible. Their philosophy is not on aesthetic or packaging but more on benefits, selecting as many natural ingredients as possible, in a skillful blend of nature and science.
Another particularity of Kiehl's ist their sales policy. Every clients is greeted like the most valuable customer. Customer representative are actually skincare experts and they really know their products so that they can provide you with personalized service. They are really here to listen to you and understand your needs, which is something that I particularly appreciate. In most beauty counters or shops, people try to sell you products without any personal diagnostic or adapted advice. It is even worse in Lebanon since I have noticed most sales are poorly trained and you usually find them stuck on their Whatsapp/Facebook or giving you an attitude (or both!).
Kiehl's employees are a breath of fresh air, smiling and truely caring about you needs, and again they succeeded in Lebanon with an adorable staff.